Refund Policy

At Marina Technologies, we strive to ensure our customers are satisfied with the products and services they purchase. However, we understand that there may be circumstances in which you may want to request a refund. Please read our refund policy carefully to understand your rights and obligations.

1. Eligibility for Refunds
You are eligible to request a refund under the following conditions:
   - You request a refund within 7 calendar days from the date of purchase.
   - The product has not been used for commercial purposes or distributed unlawfully.
   - The product is not functioning as described or is found to be defective, and the issue cannot be resolved after technical support is provided.

2. Non-Refundable Products
   - Cryptocurrency Payments: All purchases made with cryptocurrency are final and non-refundable due to the volatile nature of cryptocurrency prices.
   - Second Purchases: If you have previously been refunded for the same product, a second purchase will not be eligible for a refund. The second purchase is considered as confirmation that you are satisfied with the product.
   - Custom or Special Orders: Products that are customized or tailored to the client’s specific needs are not eligible for refunds unless they are found to be defective or non-functional.

3. Refund Process
To request a refund, follow these steps:
   1. Contact our customer support team through: https://www.marina-technologies.com/contact within 7 calendar days of your purchase.
   2. Provide the following details:
      - Your order number or proof of purchase
      - A brief explanation of the issue or reason for the refund request
      - Any troubleshooting steps you have taken
   3. Our support team will review your request, and if it meets our refund criteria, we will issue a refund within 5-10 business days to the original payment method. Transaction fees, if applicable, may be deducted from the refund amount.

4. Exceptions to Refunds
   - Trial Periods and Demos: If a product offers a free trial or demo version, we recommend that customers make use of it before making a purchase, as refunds for products fully used during trials may not be considered.
   - Refund Confirmation: Upon submitting a refund request, we may ask you to confirm the request via email. Failure to confirm the request within 3 calendar days will result in the cancellation of the refund request.

5. Refund Denial
Refunds may be denied if:
   - The product has been used beyond its intended purpose or has been modified.
   - The client is found to have violated the Terms and Conditions or Software License Agreement.
   - Fraudulent activity or misuse of the product is detected.

6. Changes to Refund Policy
Marina Technologies reserves the right to modify this Refund Policy at any time. Any changes will be communicated on our website and will apply to future purchases.

If you have any questions about our refund policy, please contact us through: https://www.marina-technologies.com/contact